Yatra flight refunds after pandemic cancellation intervention

الحادثة

The Central Consumer Protection Authority reviewed unresolved airline-ticket refund claims involving the online travel booking platform Yatra after flight disruptions associated with the COVID-19 lockdown. The government said complaints persisted over payments for bookings that could not be used and refunds needing coordination between travel agents and airlines. In July 2024 the Press Information Bureau reported directions requiring Yatra to expedite and process outstanding consumer refunds, while describing progr…