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Foodpanda Pandapro free-delivery advertising warning

Streitfall geklärt

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Company / service provider: Delivery Hero (Singapore) Pte. Ltd. (foodpanda)
Service: Food delivery
Country: Singapore

Vorfall

Singapore’s competition and consumer agency examined a Pandapro subscription promotion that promised unlimited free delivery on all restaurants. The campaign ran from July through September 2024. The authority found that the membership usually offered a fixed discount against delivery charges, rather than eliminating every delivery fee; more than forty percent of relevant subscription deliveries still attracted a remaining charge. Foodpanda acknowledged the agency’s concerns and agreed to refund subscription fees f…

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