RiskcheckIncident
The ACCC said Telstra did not properly inform some Belong home-internet subscribers after their broadband plans were altered to provide lower maximum upload speeds. The concern was that affected customers continued to receive information or service descriptions inconsistent with the reduced upload capability. The Federal Court imposed an $18 million penalty in October 2025 for misleading representations. This is a broadband plan-information issue rather than a claim that every connection failed to reach an advertis…