Riskcheck
Administrator research example

Rapido five-minute auto guarantee advertising order

Compiled from the cited public-authority records. Read the sources and any responses in context.

Company / service provider
Roppen Transportation Services Pvt Ltd (Rapido)
Service
Ride-hailing
Country
India

Incident

India’s Central Consumer Protection Authority reviewed Rapido advertising that promised an autorickshaw in five minutes or a fifty-rupee benefit. The authority found that significant limitations were not presented clearly: the benefit could be platform coins instead of cash, could be worth less than the advertised amount, and had a short redemption period. It also discussed how small-font terms qualified the headline guarantee. In August 2025 the authority announced a penalty and ordered Rapido to stop the specifie…

More detailsSign in to read the complete case details.
Read more