Cerebral subscription cancellation and refund settlement

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The FTC brought allegations about cancellation practices at Cerebral, a subscription-based online mental-health service. The agency stated that some subscribers seeking to stop service faced a multi-stage cancellation process, and that billing continued for certain customers while requests remained unresolved. The FTC also alleged inappropriate disclosures of sensitive customer information, but this Riskcheck entry does not reproduce any such information. A settlement created consumer relief, and in May 2025 the FT…