Ola ride-hailing refund choice and invoice direction

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India’s Central Consumer Protection Authority reviewed complaint-handling practices in the Ola ride-hailing application. The regulator objected to a mechanism under which a customer seeking a refund would be offered a ride coupon without adequate choice of returning money through the original payment method. The authority also examined the availability of bills or receipts for autorickshaw journeys booked through the app. In October 2024 it directed Ola to provide a customer choice between a bank-account refund and…