Optus mobile-service sales to vulnerable customers court order

เหตุการณ์

The ACCC brought proceedings over the sale of Optus mobile phones and service contracts to a group of vulnerable customers, including people experiencing disadvantages that affected their ability to understand or afford the products. The authority described sales practices that did not adequately account for the customers’ circumstances. In September 2025 the Federal Court ordered Optus to pay a $100 million penalty for unconscionable conduct. The case concerned particular transactions and the company’s treatment o…