Amazon Prime enrollment and cancellation settlement

Incident

The Federal Trade Commission said its action concerned the way Amazon enrolled people in Prime and the steps required to cancel the subscription. The agency alleged that confusing enrollment interfaces resulted in memberships without informed consent and that cancellation was unnecessarily difficult. A September 2025 settlement provided for a civil penalty and up to $1.5 billion in consumer redress. In September 2026 the FTC reported that the court approved expanded and faster payments, and that more than $845 mill…