Public reports

Cinema ticketing

The Canadian Competition Tribunal considered how Cineplex showed online movie-ticket prices and the mandatory booking fee added to purchases. It found that the presentation included misleading drip pricing because the total payable amount was not adequately reflected in the initial offer. In September 2024 the Tribunal…

Flight booking

Canada’s Competition Bureau investigated FlightHub Group, the operator of FlightHub.com and JustFly.com, regarding airfare booking representations. The agency reported findings about additional fees that were not transparent, the publication of favorable reviews created by the business, and claims about pricing and tra…

Air travel

During the COVID-19 travel restrictions, the CMA reviewed complaints concerning passengers who were legally prevented from boarding flights that nevertheless operated. It investigated British Airways and Ryanair after questions arose about whether those customers should receive cash refunds instead of vouchers or reboo…

Accommodation booking

The CMA investigated a group of online hotel-booking services over whether promotions, scarcity messages, search-ranking disclosures and extra charges were presented fairly. In February 2019 six named booking operations, covering Booking.com, Agoda, Expedia, ebookers, Hotels.com and trivago, submitted formal undertakin…

Ticket resale

The CMA pursued consumer enforcement proceedings about information presented to people buying resale event tickets through viagogo. Its concerns included whether the customer could identify a seat, understand restrictions on venue admission, and see reliable information about the ticket seller and availability. In Nove…

Event ticketing

The UK Competition and Markets Authority reviewed Ticketmaster’s presentation of tickets for Oasis concerts following concerns raised about the sale. The CMA said people in online queues lacked adequate advance information that standing tickets were being offered at different price tiers, and that some premium labels d…

Short-term accommodation

The ACCC brought a case concerning the currency displayed on Airbnb accommodation bookings made by Australian consumers between January 2018 and August 2021. Airbnb admitted that its interface sometimes used a dollar symbol without adequately distinguishing US dollars from Australian dollars. The regulator said about 7…

Online travel booking

The ACCC pursued conduct by online travel agent Webjet involving airfare prices displayed during a booking process and statements about whether flight reservations had been confirmed. The agency said mandatory additional charges were not communicated in a sufficiently clear manner and that some booking representations…

Internet service

The ACCC said Telstra did not properly inform some Belong home-internet subscribers after their broadband plans were altered to provide lower maximum upload speeds. The concern was that affected customers continued to receive information or service descriptions inconsistent with the reduced upload capability. The Feder…

Telecommunications

The ACCC brought proceedings over the sale of Optus mobile phones and service contracts to a group of vulnerable customers, including people experiencing disadvantages that affected their ability to understand or afford the products. The authority described sales practices that did not adequately account for the custom…

Hotel price comparison

The ACCC investigated the way the Trivago hotel-comparison service highlighted accommodation prices to Australian consumers. The regulator said the website presented offers as attractive deals although its ranking process often favored prices generating higher compensation for the platform rather than the cheapest avai…

Air travel

The ACCC alleged that Qantas continued offering tickets for some flights after the airline had decided to cancel them, and did not promptly notify certain already-booked passengers. The regulator framed these actions as misleading representations about the availability of air services. Qantas agreed to make payments to…

Ride-hailing

The ACCC pursued court proceedings about two representations shown in the Uber ride-hailing application in Australia. A cancellation warning suggested that a user could be charged a fee even during a period when no fee was payable. The regulator also examined estimates presented for the Uber Taxi option in Sydney, wher…

Online health service

The FTC brought allegations about cancellation practices at Cerebral, a subscription-based online mental-health service. The agency stated that some subscribers seeking to stop service faced a multi-stage cancellation process, and that billing continued for certain customers while requests remained unresolved. The FTC…

Professional software services

The FTC investigated claims that DoNotPay, a paid online service, could perform legal work at a level comparable to a human attorney. According to the agency, the company had not conducted adequate testing to substantiate the comparison and had not retained lawyers to evaluate the quality and accuracy of the relevant f…

Online gaming

The FTC described consumer-billing allegations involving the purchase design used in Fortnite. The agency said that interface choices could trigger unintended purchases and that consumers encountered difficulties disputing some charges. In December 2022 the FTC announced a separate $245 million consumer-refund settleme…

Online subscription

The Federal Trade Commission said its action concerned the way Amazon enrolled people in Prime and the steps required to cancel the subscription. The agency alleged that confusing enrollment interfaces resulted in memberships without informed consent and that cancellation was unnecessarily difficult. A September 2025 s…