RiskcheckIncident
The CMA pursued consumer enforcement proceedings about information presented to people buying resale event tickets through viagogo. Its concerns included whether the customer could identify a seat, understand restrictions on venue admission, and see reliable information about the ticket seller and availability. In November 2018 a court approved a legally binding order requiring changes to the service, after viagogo agreed to address the CMA concerns without a trial. The order also covered clearer refund routes and…